The arrogant, ill-informed phone rep indicated that, the quality issue is irrelevant because, “we replace it anyway”. Poor answer. Poor company policy. Poor customer service.

I asked how long a customer has to return the insert under warranty. The rep said “it depends”, then declined to share the variables on which the exchange policy relies.

I was denied an understanding of the stipulations that preclude the successful replacement of an insert. Therefore, I asked to speak with a manager.

I specifically declined to share my last name with this unpleasant phone rep. I was told that providing my first and last name and zip code were required in order to speak with a manager. I again declined and offered my last name as “Smith”.

When the manager called back, he had presumed to look up my actual last name and used it in the voice mail message.

This action was disrespectful and unprofessional – by a manager no less. I’m shocked that All-Clad employs this calibre of unfortunate and arrogant individuals.

Do I need to compromise my privacy and endure disrespect by immature, arrogant phone reps in order to be provided with appropriate customer service from All-Clad? – And to be provided with information about All-Clad products?

I’ll never buy an All-Clad product again.